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Privacy Policy

Effective date: 1 October 2026. Last updated: 3 October 2026. Version 3

In short

We collect only what we need to run the Busiqueens community, directory, events and awards. We never sell your data. You can ask for a copy of your data or ask us to delete it at any time, and we will do it. This policy follows India's Digital Personal Data Protection Act, 2023.

1. Who we are

Busiqueens ("Busiqueens", "we", "us") is operated by Busiqueens, a sole proprietorship of Atoofa Khushnood, Mohini Villa, Mondal Ganthi, Kaikhali, Kolkata 700052, West Bengal, India. Busiqueens is a registered trademark (Trade Mark No. 5680270, Class 41). This policy covers busiqueens.com, our forms, our WhatsApp and email communication, and the data we hold about members, listed businesses, nominees, reviewers, event visitors, sponsors, exhibitors and partners.

2. What data we collect and why

We collect personal data only when you give it to us or when it is needed to provide a service you asked for.

  • Listing owners: your name, email, WhatsApp number and city. Purpose: verify and publish your listing, confirm your payment, send renewal reminders and your monthly statistics, and check that update requests come from you. There are no member accounts or passwords. Sample, for owner review.
  • Business listing: business name, category, description, photos, logo, address or service area, contact details, social links, who owns the business (a woman or a man, used for verification, our reports and the Women-owned badge), the contact person and their phone, and any document you choose to share for verification. Purpose: publish and verify your listing, issue your certificate, and let customers find and contact you.
  • Awards nominations: nominee name, business, category, photo, logo, contact details, the nominator's details when someone else nominates, and your Round 2 platform choice. Purpose: run the Busiqueens Awards, publish nominee pages, feature nominees in the magazine.
  • Reviews: your name, email, optional WhatsApp number, rating and review text. Purpose: publish moderated reviews on nominee and business pages. Your email and number are never published.
  • Enquiries and applications: sponsorship, exhibitor, consulting, story and team-application forms: the details you type, your consent choices, the time, your IP address and the page you used. Purpose: reply to you, plan events, run interviews and volunteering.
  • Newsletter: name, email, optional WhatsApp number. Purpose: send The Queen's Letter and event alerts you opted into.
  • Payments: when you pay for a listing, stall, ticket or feature, the payment is processed by Razorpay. We receive the payment status, amount, a payment ID and the name and email you entered. We never see or store your card, UPI or bank details.
  • Event photos and video: we photograph and film our events. Photos of members, exhibitors, nominees and winners are published only with consent given at registration or on the day.
  • Technical data: server logs, device and browser type, pages visited, and cookies described in section 7. Purpose: keep the site secure and fast, and understand which pages are useful.

We do not collect data from children under 18. Our services are for adults.

We ask for your consent on every form with separate ticks for the Terms and this policy, for WhatsApp contact and for email contact. You can withdraw consent any time by writing to info@busiqueens.com. Withdrawal does not affect what was done lawfully before, and some services (for example a live listing) cannot continue without the data they depend on.

4. How we use your data

To provide the service you asked for; to verify listings and nominations; to send transactional messages (approval, certificate, renewal reminders, event confirmations); to send marketing messages only where you ticked the box; to moderate reviews and keep the directory genuine; to respond to enquiries and grievances; to comply with law; and to produce anonymised statistics about the community.

5. Who we share data with

We never sell personal data. We share it only as follows:

  • Publicly, by design: the parts of a listing, nominee page or review that are meant to be public (business name, description, photos, public contact details, reviewer first name and review text).
  • Service providers who process data for us: our hosting provider, Razorpay for payments, our email and CRM system (FluentCRM on our own server), WhatsApp Business, YouTube for embedded videos, and Google Analytics where enabled. Each acts on our instructions.
  • Our Official Marketing Partner: if you request a business consulting call and tick the specific consent, we share your name, business, contact details and stated need with Afraz Alam Marketing Services so the call can happen. Without that tick we do not share it.
  • Sponsors and exhibitors: never receive member data. Event footfall and reach numbers shared with sponsors are totals, not personal data.
  • Law: when a court, government body or law requires it.

6. Where your data is stored and for how long

Data is stored on servers in India where available, or with providers that meet Indian law. We keep listing owners' details while the listing is live and for 12 months after; listing data for the listing's validity plus 12 months; nomination and review data for 24 months after the awards edition; enquiries for 24 months; payment records for 8 years as required by tax law; server logs for 90 days. When a retention period ends we delete or anonymise the data.

7. Cookies

Cookies are small files your browser keeps for a website. On your first visit, a small bar at the bottom of the page lets you choose: Accept all, Only necessary, or Cookie settings to pick for yourself. We keep your choice for 12 months in a cookie called bq_consent. You can change it anytime with the Cookie settings link at the bottom of every page.

  • Necessary (always on): keep our forms safe from spam, remember your cookie choice, and remember if you have already seen or joined our newsletter. The site cannot work properly without them.
  • Analytics (on unless you choose Only necessary or switch them off): Google Analytics and Microsoft Clarity show us which pages help visitors and where they get stuck. They do not tell us your name. Google Analytics cookies last up to 2 years and Microsoft Clarity cookies up to 1 year.
  • Marketing (off unless you choose Accept all or switch them on): let Google and Meta (Facebook and Instagram) show you relevant Busiqueens updates and measure our ads. We do not run advertising tags at present. If we add them, they will work only when you have allowed marketing cookies.

Listing statistics (page views and taps) are counted without cookies, and visitors never need to sign in. You can also clear or block cookies in your browser. The site still works, and you will see the cookie bar again. Open cookie settings

8. Your rights under the DPDP Act

You have the right to know what personal data we hold about you, to get a copy, to correct it, to have it deleted, to withdraw consent, to nominate someone to exercise these rights for you, and to complain. To use any of these, use the Data Request form or write to info@busiqueens.com from the email you used with Busiqueens. We verify identity, acknowledge within 24 hours and act within 15 days. If you are not satisfied, you may approach the Data Protection Board of India.

9. Security

We use HTTPS everywhere, hashed passwords, limited staff access, regular backups and reviewed plugins. No system is perfectly secure; if a breach affects your data we will inform you and the authorities as the law requires.

10. Changes

We will post changes here with a new effective date and, for material changes, tell members by email or WhatsApp.

11. Contact and Grievance Officer

Grievance Officer: Atoofa Khushnood, Busiqueens, Mohini Villa, Mondal Ganthi, Kaikhali, Kolkata 700052, West Bengal. Email: info@busiqueens.com. WhatsApp: +91 80176 46124. See our Grievance Redressal page for the process.