In short
If we cannot approve your listing or nomination, or cannot publish a paid story, you get a full refund. Once a listing is live, the yearly fee is not refundable. Event tickets are not refundable once paid. Stalls and the Homepage Spotlight can be cancelled for a refund within the time limits below. Story bookings are non-refundable once the interview is done. If Busiqueens is unable to publish your story, you get a full refund by UPI. Magazine page bookings cannot be cancelled, except as set out in section 2. All payments are made by UPI, and approved refunds are sent back by UPI within 7 working days of the decision.
1. Directory listing (Rs 999 per year)
- If your listing is not approved after verification, we refund the full fee within 7 working days of the decision.
- Once your listing is approved and live, the fee covers 365 days and is not refundable, including if you close the business or remove the listing early.
- Renewals: you receive reminders before expiry. A renewal fee paid by mistake within 7 days of payment and before the renewed period starts is refunded on request.
- Each listing includes 3 free updates a year. Updates never take the listing offline.
2. Awards nominations, story bookings, Homepage Spotlight and magazine pages
- Nomination for the Busiqueens Awards is free.
- Story publishing: Rs 1,499. You book and pay by UPI with the form, then the founder calls you at your chosen time for the interview. Your story goes live after you approve the final text. You can cancel before your interview for a full refund. Story bookings are non-refundable once the interview is done. If Busiqueens is unable to publish your story, you get a full refund by UPI.
- Homepage Spotlight: Rs 499 extra. Your story stays pinned first in the homepage Success stories section for 3 months, renewable every 3 months. Homepage Spotlight (Rs 499) can be cancelled for a full refund until your story goes live. Once your story is live, the Spotlight is not refundable.
- Magazine pages: once a magazine advertisement is booked, it cannot be cancelled and no refund is provided under normal circumstances. The only exception is when the advertised business or brand has completely shut down: the advertiser can update the advertisement with another brand or business, or, with valid proof of closure verified by Busiqueens, receive a 50% refund of the booking amount. See the Magazine Booking Terms & Conditions on the Magazine page.
3. Exhibition stalls
- Cancellation 30 or more days before the event: full refund.
- 15 to 29 days before: 50% refund.
- Fewer than 15 days before, or no-show: no refund. You may transfer your stall to another approved brand with our written agreement.
- If Busiqueens cancels the event, you receive a full refund or, if you prefer, a credit for the next edition. If the event is postponed, your booking moves to the new date, or you may request a full refund within 14 days of the announcement.
4. Event tickets and workshops
Event tickets and workshop fees are not refundable if you cancel, for any reason. Event arrangements, including food, gifts and other services, are booked and paid for in advance.
If Busiqueens cancels the event, you receive a full refund by UPI. If Busiqueens postpones it, your registration moves to the new date.
5. Sponsorships and annual partnerships
Sponsorship fees are refundable in full until the earlier of the creative deadline or the first public mention of the sponsor. After that, refunds are pro-rated for deliverables not yet provided, as set out in the sponsorship confirmation. If Busiqueens cancels an event, undelivered event-specific benefits are refunded or moved to the next event, at the sponsor's choice.
6. Business consulting
The first 20 to 30 minute consultation arranged through Busiqueens is free. Any services you later buy from our Official Marketing Partner are contracted and invoiced by the partner under its own terms; Busiqueens does not take payment for them.
7. How to request a refund
Write to info@busiqueens.com or WhatsApp +91 80176 46124 from the email or WhatsApp number you used, with the UPI transaction ID of your payment. We acknowledge within 24 hours and decide within 7 working days. Approved refunds are sent by UPI to the account you paid from, within 7 working days of the decision.
8. Duplicate or failed payments
If you paid twice by mistake, we refund the extra payment in full once we see it. If money left your account but your booking was not confirmed, send us the UPI transaction ID and we will either confirm the booking or refund you within 7 working days.
9. Chargebacks
Please contact us before raising a chargeback with your bank; most issues are solved faster directly. Services connected to a disputed payment may be paused until the dispute is resolved.