In short
If we cannot approve your listing or nomination, you get a full refund. Once a listing is live, the yearly fee is not refundable. Stalls and tickets can be cancelled for a refund up to a set number of days before the event. Refunds go back to the original payment method within 7 to 10 working days.
1. Directory listing (Rs 999 per year)
- If your listing is not approved after verification, we refund the full fee within 7 working days of the decision.
- Once your listing is approved and live, the fee covers 365 days and is not refundable, including if you close the business or remove the listing early.
- Renewals: you receive reminders before expiry. A renewal fee paid by mistake within 7 days of payment and before the renewed period starts is refunded on request.
- Edits to a live listing are free and never take the listing offline.
2. Awards nominations and magazine features
- Nomination for the Busiqueens Awards is free.
- Paid magazine features or advertising, where offered: cancellable for a full refund until the edition's content deadline communicated to you. After the deadline the fee is not refundable because design and print costs are incurred.
3. AAINA and other exhibition stalls
- Cancellation 30 or more days before the event: full refund minus payment gateway charges.
- 15 to 29 days before: 50% refund.
- Fewer than 15 days before, or no-show: no refund. You may transfer your stall to another approved brand with our written agreement.
- If Busiqueens cancels the event, you receive a full refund or, if you prefer, a credit for the next edition. If the event is postponed, your booking moves to the new date, or you may request a full refund within 14 days of the announcement.
4. Event tickets and workshops
- Cancellation 7 or more days before the event: full refund minus gateway charges.
- Fewer than 7 days before: no refund, but tickets are transferable to another person by telling us the new name.
- Cancelled or postponed events: same as section 3.
5. Sponsorships and annual partnerships
Sponsorship fees are refundable in full until the earlier of the creative deadline or the first public mention of the sponsor. After that, refunds are pro-rated for deliverables not yet provided, as set out in the sponsorship confirmation. If Busiqueens cancels an event, undelivered event-specific benefits are refunded or moved to the next event, at the sponsor's choice.
6. Business consulting
The first 30 minute consultation arranged through Busiqueens is free. Any services you later buy from our Official Marketing Partner are contracted and invoiced by the partner under its own terms; Busiqueens does not take payment for them.
7. How to request a refund
Write to [GRIEVANCE EMAIL] or WhatsApp +91 80176 46124 from the email or WhatsApp number you listed with, and the payment ID. Sample, for owner review. We acknowledge within 24 hours and decide within 7 working days. Approved refunds are returned to the original payment method through Razorpay and normally appear within 7 to 10 working days depending on your bank. Payment gateway charges, where deducted, are stated at the time of refund.
8. Duplicate or failed payments
Duplicate payments are refunded in full automatically once identified. If money was deducted but the service did not activate, tell us with the payment ID and we will either activate the service or refund within 7 working days.
9. Chargebacks
Please contact us before raising a chargeback with your bank; most issues are solved faster directly. Services connected to a disputed payment may be paused until the dispute is resolved.