Grievance Redressal

1. Grievance Officer

In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, Busiqueens has appointed a Grievance Officer:

[GRIEVANCE OFFICER NAME], [LEGAL ENTITY NAME], [REGISTERED ADDRESS WITH PIN]. Email: [GRIEVANCE EMAIL]. WhatsApp: +91 80176 46124. Hours: Monday to Saturday, 10 am to 6 pm IST.

2. What you can raise

A wrong, fake or non-women-owned listing; a review that is fake or abusive; content that infringes your rights or privacy; a nomination made without your consent; a payment or refund problem; a data request (access, correction, deletion, consent withdrawal); harassment by another user; or anything else about how Busiqueens has treated you.

3. How to raise it

Email [GRIEVANCE EMAIL] with the subject "Grievance", or use the Report link on the page concerned, or WhatsApp us. Include: your name and contact, the page link or certificate number, what happened, and what you would like us to do. Attach screenshots if you have them.

4. Timelines

• Acknowledgement with a ticket number: within 24 hours.
• Content that is clearly unlawful, sexually explicit or impersonating someone: removed within 24 hours of a valid complaint, with the poster informed.
• All other grievances: decision within 15 days. Where a case needs more time we tell you why and when.
• Data requests under the DPDP Act: completed within 15 days after identity verification.

5. Appeal

If you are unhappy with the decision, reply to the ticket within 15 days asking for review by the Founder. You will get a final answer within 15 days. You may also approach the Data Protection Board of India for data matters, or the Grievance Appellate Committee under the IT Rules where applicable, or any court of competent jurisdiction.

6. Records

We keep grievance records for 24 months and publish an annual summary count of grievances received and resolved on this page.